having transitioned to verizon for all of four months has proved to be a very frustrating experience. for four weeks and conveniently after my 30 day worry-free period ended, no one has been able to diagnose my billing issues. i was so upset one night, i had a major headache and couldn’t sleep. i just don’t know what’s wrong and why it is taking me this long to solve it. i am told to wait, i wait and have to call because no one ever calls me back. at the beginning of the issue four weeks ago, i was told i’d have to wait for two weeks until my bill posted. well, that two weeks of not knowing only created a higher bill, and for what??!??! i’ve talked to a total of 6 verizon reps…one with a very bad attitude and i’m still where i was four weeks ago…all for a cell phone contract where they are going to get my money anyway and i’m locked into a termination fee!!
researching the company after having initiated the contract, i’m learning my pain is not new to a lot of folks. it helps to hear the cries of others but wow…i need some help here.
is anyone else feeling, unloved by their wireless provider?
i’m dealing with massive over-charges and no one can provide me documentation stating that the over-charges are valid, yet they offer me two options:
1. a higher calling plan-even though my plan is appropriate for my needs
and
2. a partial credit-when i’ve done nothing wrong but would love to pay my regular monthy charge for what is appropriate
i’d be so happy if verizon wipes away the charges and let’s me start afresh…but why would i let my service continue…while they’ve made me feel slighted as a responsible customer?
anyone else have issues with verizon?
i’ve found a website of interest:
verizonpathetic.com
although i’d add that, according to verizonpathetic.com you should ask your verizon rep for contact information to a regulatory agency for your particular state if you would like to file an appeal and that you should fax the appeal to verizon and the agency, i’ve been told by a rep and supervisor they do not have one, but how can that be? i also find it hard to believe that despite the fact that a majority of verizon reps i’ve spoken with have said the charges are wrong…no one does much about it. call me crazy if i think this is reasonable or acceptable.
good luck…share your story…people are listening and people can help.
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